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Update Questions

1. When installing / updating I get the error message "the setup files are corrupt" or "publisher cannot be verified"

2. When installing / updating I get the Windows error message "Error Code 5: Access is denied"

3. After clicking to download the latest update I get a message which says "cannot find url" (or similar)

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1. When installing / updating I get the error message "the setup files are corrupt" or "publisher cannot be verified"

This means that for some reason your browser has not downloaded the update correctly. You will need to download the update again. Before doing so it is best to delete the Temporary Internet Files from your computer, which will force your browser to download a 'fresh' copy of the update. If you are using Internet Explorer then follow these instructions:

For most other browsers (eg Google Chrome, Firefox etc.)  pressing CTRL and SHIFT and DELETE on the keyboard shows a box allowing you to delete files.

Whichever browser you are using, once you have deleted the Temporary Internet Files , close your browser and try the download again.

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2. When installing / updating  I get the Windows error message "Error Code 5: Access is denied"

This is a Windows error message, and can occur for a number of possible reasons - try each of the following steps in order until the update is successful:

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3. After clicking to download the latest update I get a message which says "cannot find url" (or similar)

It is possible that your Firewall / Antivirus software is blocking the program from accessing our website to download the update. Close down all programs that are running and then try downloading the update from our downloads page.

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