Help & Support

Cannot connect to Government Gateway

If you are attempting to file a return to HMRC but are getting the error message "Connection to Governmemt Gateway is being blocked by some other software (e.g. a firewall)" then please see the following guide to security and the Government Gateway.

Outstanding RTI submission

If you are experiencing delays in receiving a RTI submission response from HMRC then please see the following guide Outstanding RTI submissions

Payroll Manager

Click here for Payroll Manager Videos, Guides and Support

Money Manager

Click here for common questions and problems regarding Money Manager

Ordering

Click here for support about Online orders, BACS payments & cheques

 

Latest News, New Features, Software Releases etc..

We regularly post news on FacebookGoogle+ , Twitter and LinkedIn, so please follow us to keep up to date with the latest developments.

Feedback

If you would like to offer feedback on our software (either good or bad!) then please use our feedback form to submit your comments. (If you have a question which requires an answer, then please send an email rather than using the feedback form)

Contacting us by email or telephone

All Moneysoft products come with free email support. Please use the address info@moneysoft.co.uk if you need to contact us for help. We will endeavour to answer your email within 24 hours (our business hours are Monday to Friday, 9:00 to 16:45). You can also ring us on 08456 444 555 or 01425 655 777 and we will do our best to sort out any technical problems you have with our software or give advice on its use. Please be aware that our lines can get very busy and we can not guarantee to answer your call. Wherever possible we would encourage you to use our online help (above) or email support in the first instance.