Support
If you are having problems then please check our list of common questions first, which will hopefully lead to a solution.
- Software specific issues
- General Issues
- HMRC Online Filing Availability and Service Issues
Feedback
If you would like to offer feedback on our software (either good or bad!) then please use our feedback form to submit your comments.
Contacting us by telephone or email
All Moneysoft products come with FREE telephone support. This means you can ring us on 08456 444 555 or 01425 655 777 (Monday to Friday, 9:00 to 16:45) and we will do our best to sort out any technical problems you have with our software or give advice on its use. If you prefer to email us, please use the address info@moneysoft.co.uk
If you do have a problem, please bear in mind the following points:
- If you have a computer problem (error messages appearing etc.) try re-starting the computer and trying again before contacting us - the problem may only be a one-off.
- If you telephone us, have the computer switched on and the program running in front of you, and your software User Licence Code to hand.
- If we cannot sort out a problem immediately, we may ask you to send us a copy of your data, so we can examine the problem directly. Any data sent to us is treated in the strictest confidence. If you do send us something by post or e-mail, please include your name etc. and a rough outline of the problem. We speak to a lot of people, and cannot remember the details of a complex problem from a telephone conversation a week ago.
- Bear in mind that some problems may be occurring because of things beyond the control of our software. For example, if you save data on a network that is no longer working correctly you will get error messages when you try and save - this is really a network problem that needs to be fixed by the network administrator. Similarly if your firewall is blocking you from filing online then that is a firewall problem, and not our responsibility. We will always give what advice that we can but please remember that we are only experts in the use of our software.
Keeping up to date with news, software releases, notifications etc.
You can 'like us' on Facebook and / or 'follow us' on Google+ or Twitter to keep up to date with news of our latest updates, new features and software releases, - we are also happy for you to post feedback to us this way.